How far are you from Uptown Charlotte?

NOVEL Mallard Creek is approximately 12 miles northeast of Uptown Charlotte, with a drive time of around 20–25 minutes depending on traffic.

What types of apartments do you offer?

The community offers modern studios, 1-bedroom, and 2-bedroom apartment homes ranging from 618 to 1,229 sq ft, with lodge-style finishes and natural surroundings for a serene retreat.

Which apartment features are included?

Each home features ENERGY STAR appliances, smart thermostats, luxury plank flooring, quartz countertops, spacious walk-in closets, and 10-foot ceilings with oversized patios or balconies.

What community amenities are available?

Amenities include a resort-style pool with grilling stations, indoor/outdoor fitness center, coworking lounges, coffee bar, fireplace lounge, outdoor game lawn, hammocks, and a curated wine cellar.

Is the community smoke-free?

Yes, NOVEL Mallard Creek is a smoke-free community, providing a cleaner and healthier living environment for all residents.

How long does it take for an application to be approved?

Application approvals at NOVEL Mallard Creek are typically completed within 24–72 hours, depending on screening results, income verification, and document completion. The leasing team will help guide you through the application process so you know what to expect.

Do you offer furnished apartment homes?

Furnished apartment homes are not currently offered at NOVEL Mallard Creek. Residences are leased unfurnished, giving residents the flexibility to style the space in a way that feels like home.

Do you offer short-term leases?

Short-term lease options are not currently offered at NOVEL Mallard Creek. Contact the leasing office for available lease terms and current pricing.

Do you offer corporate leases?

Corporate leases are not currently offered at NOVEL Mallard Creek. Contact the leasing office if you have questions about available lease options.

Are there current move-in specials or leasing incentives?

Yes! NOVEL Mallard Creek may offer move-in specials or leasing incentives, including half off rent for 5 months, a $1,000 gift card, credited application and admin fees, and leasing gifts. Specials, lease terms, and qualifying details can change, so contact the leasing team for the latest availability.

Am I allowed to decorate the apartment without penalty?

Yes! Residents are welcome to decorate their apartment home and make the space feel personal, while following community guidelines and lease requirements.

What appliances are standard?

Apartment homes at NOVEL Mallard Creek include a stove, refrigerator, microwave, and dishwasher as standard appliances for everyday convenience.

Will I be allowed to sublet my apartment?

No, subletting is not permitted at NOVEL Mallard Creek. If your living situation changes during your lease term, contact the leasing office so the team can walk you through available options.

Do units have in-unit laundry?

Yes! Apartment homes at NOVEL Mallard Creek include in-unit laundry, making laundry day simple and convenient without leaving home.

During which time periods are the pools and decks available for use?

Pool and deck areas are available May through October, giving residents time to relax and enjoy the outdoor amenity spaces.

What are the hours of the fitness center?

The fitness center is open 24 hours, giving residents flexible access to wellness and workout amenities.

Is there controlled access or secured entry?

Yes, NOVEL Mallard Creek offers controlled or secured access features to help create a more private community environment for residents and guests.

If I have a package delivered, will you hold it at the leasing office?

Packages are not held at the leasing office at NOVEL Mallard Creek. Contact the team for current package delivery procedures.

Is parking available?

Yes, parking is available at NOVEL Mallard Creek. Contact the leasing office for current parking options, availability, and any related details.

Are EV charging stations available?

Yes! EV charging stations are available at NOVEL Mallard Creek, making it easier for residents with electric vehicles to power up close to home.

Is there public transportation within close proximity of the community?

Yes, NOVEL Mallard Creek is located near public transportation options, helping residents stay connected to the surrounding area.

Which school district are you in?

NOVEL Mallard Creek is located within the Mallard Creek school assignment area.

What are my options for paying my rent?

Residents can pay rent through the resident portal, offering convenient options for managing monthly payments.

Am I required to purchase renter's insurance?

Yes, renter's insurance is required at NOVEL Mallard Creek. This helps protect personal belongings and may provide liability coverage during the lease term.

Which utilities are included in my rent?

Internet is included in rent at NOVEL Mallard Creek. Contact the leasing office for a full breakdown of utility billing details.

How do I set up my utilities?

Contact your utility provider to set up services prior to move-in. The leasing team can provide any additional account or move-in instructions needed.

Which provider can I use for internet and cable?

WiFi is included at NOVEL Mallard Creek through AT&T. Contact the leasing team for setup details and service information.

Is your community pet friendly?

Yes! NOVEL Mallard Creek is pet-friendly, so your furry companions can feel right at home too.

What are the fees associated with having pets?

Pet fees at NOVEL Mallard Creek include a $350 pet fee. Contact the leasing office for full pet policy details and any applicable monthly pet rent.

Are there weight or breed restrictions on pets?

Yes, breed and weight restrictions apply at NOVEL Mallard Creek. Contact the leasing office for the full current pet policy.

Do you have on-site maintenance?

Yes! NOVEL Mallard Creek has on-site maintenance support to help keep the community comfortable and running smoothly for residents.

An item in my home needs repair. How do I get help?

If something in your home needs attention, submit a work order through the resident portal. The team will help route your request to maintenance.

How are maintenance issues handled?

Maintenance requests at NOVEL Mallard Creek are handled in the order received. Emergency requests receive priority when applicable.

Do I have to be present for a maintenance technician to perform work?

No, residents do not have to be present for maintenance service to be completed, making it easier to keep repairs moving without interrupting your day.

What happens if I am locked out?

If you are locked out, call emergency maintenance and have your ID present. Contact the leasing office for community-specific lockout procedures and any applicable fees.

What will you do to prepare my apartment before I move in?

Before move-in, each unit is turned, inspected, and a move-in gift is placed in the home to ensure it is clean, functional, and ready for your arrival.