There's no place like home

This was the first stop on our apartment tour in Charlotte, and Avery made it a great experience. She was knowledgeable, patient, transparent, and never made us feel pressured. She took the time to answer our many questions, explain the lease options and fees, knew her numbers as if she wrote them herself, and promptly followed up with detailed… This was the first stop on our apartment tour in Charlotte, and Avery made it a great experience. She was knowledgeable, patient, transparent, and never made us feel pressured. She took the time to answer our many questions, explain the lease options and fees, knew her numbers as if she wrote them herself, and promptly followed up with detailed quotes and checked in a few times via text. When she needed to verify information, she was upfront about it, her co-worker sent texts to her computer, which was a lovely unobtrusive approach of support, instead of Avery guessing, which we really appreciated. The grounds are STUNNING, and the apartment looked exactly like the online photos, with beautiful finishes and quality furnishings. Everything felt clean, modern, and well maintained. If NOVEL offered private garages, it likely would have been our new home. Regardless, Avery set a high standard for professionalism and customer service, and we’re grateful she was the first leasing consultant we met in Charlotte.
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~TIWANA FLOYD

I had a wonderful experience with the leasing team at NOVEL Mallard Creek. Avery and Sarah were absolutely amazing during our tour of the property. They were friendly, knowledgeable, and took the time to answer all of our questions, making us feel welcomed from the moment we arrived. Their professionalism and genuine enthusiasm made the entire… I had a wonderful experience with the leasing team at NOVEL Mallard Creek. Avery and Sarah were absolutely amazing during our tour of the property. They were friendly, knowledgeable, and took the time to answer all of our questions, making us feel welcomed from the moment we arrived. Their professionalism and genuine enthusiasm made the entire leasing process smooth and enjoyable. The property itself is beautiful, clean, and well-maintained, with excellent amenities and a welcoming atmosphere. It's clear that the team takes great pride in creating a community where residents feel at home. I highly recommend NOVEL Mallard Creek to anyone looking for a modern apartment and an exceptional leasing experience. Thank you, Avery and Sarah, for making our visit such a positive one!
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~Jaela

Avery and everyone on the leasing team went above and beyond during to leasing process to ensure that all my questions were answered and issues were resolved. The community is insanely quiet, everyone is super friendly, and the area is beautiful. Would recommend every single time :)

~Ahmad Mason

Vibrant tour guides who completed the experience! Had a great tour at Novel, beautiful property and community. Avery was my guide, she was so helpful and informative answering all of my questions and helping me decide on a unit. Everyone was so welcoming, thank you all.

~Mia Dandridge

The moment I came to NOVEL I felt welcome. The generosity of the staff and residents is unmatched. Everyone I have interacted with have been genuine and nice. NOVEL and the event staff, Helen and Chris, put on 4-5 events a month to gather the community in fellowship. I have met so many lovely individuals at the events which allowed me to gain… The moment I came to NOVEL I felt welcome. The generosity of the staff and residents is unmatched. Everyone I have interacted with have been genuine and nice. NOVEL and the event staff, Helen and Chris, put on 4-5 events a month to gather the community in fellowship. I have met so many lovely individuals at the events which allowed me to gain friendships. Moving from a different state knowing no one was a risk, but my new friends have shown me around Charlotte and allowed me to feel acclimated. The property staff are great communicators making sure I have everything for my apartment that I need. The apartments are pet friendly! I would highly recommend renting an apartment at NOVEL.
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~natane griffith